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Support is requesting that I send my database. How do I get it to them?

Clicking the "Send Backup Now" button in the bottom right corner of the Server window, will send a copy of your database to Support without logging out any Users. (The Server must have internet access for this feature to work.) The database is encrypted and automatically uploaded to the Support FTP Server as a password protected file. When sending the backup, you may also enter a message for the Support team.

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