Frequently Asked Questions
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Errors and Troubleshooting
One of my users cannot log in, what can I do?
Support is requesting that I send my database. How do I get it to them?
I deleted a User or Project and want to roll back to a backup from before I did that. How can I do it?
I can't log in and am getting the error message 'Connection To Server Timed Out?
Error when starting up fw server - Troubleshooting
I cannot access or see the Report icon on the Edit Project Window
PDF printing results in "empty" or "zero bytes size" PDF
On v6.4 fw Server Log window "Non-Fatal Error SSL ... error. wrong version number"
On v6.4 fw Server Log what does this mean "Illegal Request On Port 22000 from IP: xxx.xxx.xxx.xxx"?
On a fw Server Log what does this mean "Illegal Request Recieved On Port"