Frequently Asked Questions
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Errors and Troubleshooting
Cannot login to the web client after upgrade to 6.5
One of my users cannot log in, what can I do?
Support is requesting that I send my database. How do I get it to them?
I deleted a User or Project and want to roll back to a backup from before I did that. How can I do it?
I can't log in and am getting the error message 'Connection To Server Timed Out?
Error when starting up fw server - Troubleshooting
I cannot access or see the Report icon on the Edit Project Window
PDF printing results in "empty" or "zero bytes size" PDF
On v6.4 and later fw Server Log window "Non-Fatal Error SSL ... error. wrong version number"
On v6.4 fw Server Log what does this mean "Illegal Request On Port 22000 from IP: xxx.xxx.xxx.xxx"?