We need to first identify if your farmerswife system is locally-hosted or cloud-hosted.
Locally-hosted Troubleshooting
- Are you a brand new user? You'll want to check that the Server-Client Connection has been properly set up. Once confirmed with your internal farmerswife Admin, if you are still getting the same message, please proceed.
- The Server application may not be running. Perhaps you or your Admin made some changes in the Server Settings or have just installed it for the first time. Go to the Server application and click OK on the bottom-right-hand side of the Server window. Wait until the Server states 'Server Ready' in the log text and then log in through the Client application (the server always needs to be running in the background). If you still can't log in, please proceed.
- It could also mean that you / your computer changed network and you're no longer in the same network as the farmerswife server and thus the connection to the server can't be established. Please check if your colleagues can log in. If they can log in ask/check what network they are using.
- If you have tried all of these steps and are still unable to log in, please reach out to support@farmerswife.com
Cloud-hosted Troubleshooting
- Are you a brand new user? You'll want to check that the Server-Client Connection has been properly set up. Confirm with your internal farmerswife Admin or simply email support@farmerswife.com to confirm details. If you are still getting the same message, please proceed.
- It may be that the farmerswife server's ports need to be whitelisted by your IT. Reach out to your internal farmerswife Admin or email support@farmerswife.com to confirm port details.
- On a very rare occasion, your farmerswife server may not be running. While we have systems in place to notify us immediately of this occurrence, there can always be a chance it was missed. A simple email to support@farmerswife.com and we will restart your server in a matter of moments.