Damaged/Broken Items

If some equipment comes back damaged/broken, use the Check In to add this information to the damaged item. 

• Step 1: Mark Object as Broken
• Step 2: Print Damaged/Broken Items Report
• Step 3: Add more information to Dispatch Custom Fields
• Step 4: Set broken items on Maintenance (repair)

Step 1: Mark Object as Broken

After scanning in the item, select it and right mouse click (or click on the drop down menu) and select: Edit Note: Add a Date Stamp (CTRL+D) so it shows the date+time+User name and add the relevant information.

Step 2: Print Damaged/Broken Items Report

Select the report icon in the bottom right corner and choose the "Damaged Items Report" in the Print Designer. The report is setup in a way that only shows the items that have a value in the Note Field. 

If the equipment has been setup with a Custom Field called Purchase Price it is  possible to show the purchase price in the print out. If needed a total Purchase Price can be shown as well. Please note that the Purchase Price value has to be entered in full numbers without commas or dots in the custom field.

Step 3: Add more information to Dispatch Custom Fields

At the same time you can create Checkin/out Custom Fields in the Dispatch Module to track further.

For example: 

Missing (checkbox)? Missing: Text widget

Broken (checkbox)? Broken: Text widget

This way you can quickly search by all Dispatch that have the a) missing checkbox or b) broken checkbox ticked….

Step 4: Set broken items on Maintenance (repair)

If equipment has been returned damaged and it needs to be repaired it is possible to set it on "Maintenance". Add the equipment to the Objects Tree in the Long Form. Click on the icon and select: Maintenance > Set. Set a start and end date. If needed add a Header and a Note. 

* Groups like any Kits (Arri Alexa Kit) can't be set on Maintenance. All individual items have to be set on Maintenance. If the whole Group needs to be set on Maintenance because the whole Kit won't be used until the damaged item is repaired, create a Task or an internal Project and book the Group on a Booking called Maintenance.